Direct users to start with a search in the online help guides. The guides are also linked in Infor home as “Questions and Answers” and from the relevant page in Blue River. Infor HR, Benefits and WFM functionality questions should go to the relevant HR email box by topic below.

• Online guides: https://coa.visionhelpdesk.com/index.php?/selfhelp/categories
• Blue River topics: https://home.chsys.org/hr

Do not assign general staff user how to, process or policy questions to ERP team. ERP supports system integration and malfunctions. Users should use the resources above and submit questions from there.

Infor time clock questions?

• Badge does not work at the clock?
• Time clock not working correctly?
• Assign to Diana Kennedy in ERP

Log in to Infor or Infor GO issues?

• Assign to ERP

Employee is injured or exposed to hazard on the job?

• [email protected] for on the job injury, exposure or vaccination
• Must be reported as per instructions at https://home.chsys.org/hr/hub/employee-health
• There is always an HR nurse on call

Employee currently on shift after hours has been terminated in the system?

• Leader on shift, such as charge or house supervisor calls help desk
• Help desk both emails HRIS and calls HRIS phone list (call twice to get through do not disturb)
• HRIS will reactivate in Infor which will reactivate AD in about an hour
• Provisioning may still need to reactivate EPIC account
• If urgent, HD or house supervisor escalates to AOC who approves immediate reactivation
• Then BOTH manually reactivate the AD account and EPIC account

User questions about process or policy questions

• Self-service, performance appraisal, certification and licensure, HR forms, reporting relationships or rate of pay?
• Online guides and Blue River first then [email protected] for more questions

Employee, student or agency temp personal details not correct, such as name, address, phone, etc.?

• Search “name change” and “change address” at https://coa.visionhelpdesk.com/index.php?/selfhelp/categories
• [email protected] for additional profile questions

Employee, student or agency temp badge, work or job details not correct, such as title or unit?

• Their supervisor should update in Infor. User guides located in Infor and at https://coa.visionhelpdesk.com/index.php?/solutions/categories/hr-manager-self-service/8
• [email protected] for employment questions

Employee with concerns about time or schedule?

• This includes time edits, time off, premiums, schedule corrections and retros
• Blue river at https://home.chsys.org/hr/hub/time-and-schedule
• [email protected] for time and schedule questions

Employee with concerns about benefits?

• This includes enrollment and eligibility changes
• Blue river at https://home.chsys.org/hr/hub/benefits
• Additional questions to [email protected] for benefits

Employee with concerns about a leave of absence?

• Blue river at https://home.chsys.org/hr/hub/leave
• Additional questions to [email protected] for leave of absence

Employee with concerns about payroll?

• This includes their check gross to net pay, bank, tax, payout or garnishments
• First try https://home.chsys.org/hr/hub/payroll
• [email protected] for more questions

Children’s University training issue?

• This includes affiliate end dates changes, training assigned, online course content
• Assign to IT Education team, they know how to change the affiliate end date or escalate from there if Infor needs to be updated.

UAB staff or 3^rd party organization Infor profile or badge details not correct? Or new user needs credentials?

• Do not send questions to HRIS for UAB staff, vendors, consultants, researchers, service reps
• Assign to Provisioning
• If they submitted a badge form without an affiliate form, they will not get a badge
• General affiliate info at https://home.chsys.org/hr/hub/affiliates

Volunteer information not correct in Infor?

• Contact Volunteer Services

Medical staff providers privilege or role information not correct?

• Contact Medical Staff Services

HRIS Phone List for urgent after-hours issues (call twice to get though do not disturb)

• First try Gina Seekers at 205-440-8802
• Next try Swapnil Patel at 205-218-2731