If you are using a PC to clock in online and receive an "Unable to Clock On" error message, the issue could be related to your browser settings.   Please follow the instructions in the article to check your settings in Chrome.  

Check your browser settings.

1. Open Chrome on your computer.  

From the Blue River Intranet Site:

2. Select "Infor". 

From Staff Self Service:

2. Select "My Schedule Hub".

3. Select the icon to the left of the site address to view the site settings in Chrome.

4.  Select "Site Settings" on the profile menu.  

NOTE: The screens and options under the Site Settings menu may vary, but the location will always be found under the Site Settings menu in Chrome browsers.

5. Select the "Location" drop down menu and then select "Allow".  

6. Return to WFM to retry clocking online.   If after completing the steps in this article, you are still unable to clock online, please email [email protected] for further assistance.

Tips:

• Your changes save automatically.
• After you select the icon next to the web address, previously saved site settings open. You can change them without going to the “Site settings” menu in Chrome.
• If the Reset permissions button is available, you can select the button to reset your changed preferences.
• To protect your data, Chrome removes permissions from sites you haven't used recently.

Thank you for reviewing the FAQ article "I am receiving an Unable to clock ON Error when attempting to clock online - What should I do?  "We appreciate your feedback. Please let us know if you found this article helpful by clicking the 'Like' button. 

If you notice any mistakes or have suggestions for improving the content of this article, please email us at [email protected].

I am receiving an Unable to clock ON Error when attempting to clock online - What should I do? 

Publish Date: 3/26/2025